Privacy Statement Policy
Privacy at the Chilliwack Division of Family Practice
We are committed to protecting your privacy and treating all personal and cultural information with respect. Our approach is grounded in trust, transparency, and strong relationships with our members and communities.
What We Collect
We only collect information needed to support our programs and services, such as:
- Contact or professional details when you register for events or opportunities,
- Cultural knowledge shared by Indigenous Knowledge Keepers, Elders, Nations, or communities, and
- We explain why we’re collecting information at the time we collect it.
Consent
We ask for your consent before collecting, using, or sharing your information.
Consent may be written, verbal, or implied. You can withdraw it at any time.
For Indigenous cultural information, consent and protocols are guided by the community sharing the information.
How We Use Information
We use information only for the purpose it was collected.
We do not sell personal information.
When we share information with trusted service providers, they are required to protect it.
Cultural information is never shared outside the context it was provided without community approval.
How We Protect Information
We use physical, technical, and organizational safeguards, including secure storage, role‑based access, and staff training.
Safeguards are matched to the sensitivity of the information and follow cultural protocols where applicable.
Your Rights
You may request:
- Access to your information
- Corrections
- Withdrawal of your information
Indigenous individuals and communities may also request the return of cultural content.
We respond to requests within 30 business days unless legislation allows more time.
Retention
We keep information only as long as needed or as required by law.
When no longer needed, it is securely destroyed, anonymized, or returned following cultural protocols.
Privacy Breaches
If a breach affects your information, we will notify you promptly, investigate, and take steps to prevent future incidents.
Contact Us
If you have questions or concerns about privacy, please contact our Division:
Email: [email protected]
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